Etiket arşivi: customer experience management
Master Thesis 13 – CEM in Online Private Shopping – Return
TweetIf the customer liked the product, he can enjoy it for the rest of his life. However, if he didn’t like it for some reason, than the experience of this customer for this purchase is not terminated. Naturally, this step … Okumaya devam et
Master Thesis 11 – CEM in Online Private Shopping – Payment
TweetDuring payment, customers enjoy the gift cards that they received either instantly, which are for a specific campaign or from the first purchase of a member they have invited. Instant gift cards can only be used for a couple of … Okumaya devam et
Master Thesis 8 – CEM in Online Private Shopping – Membership
TweetThe business model of private shopping is based on invitation. One cannot be a member directly. A member’s reference or a reference code is required. However, with increasing competition, many private shopping sites international or local are eager to attract … Okumaya devam et
Master Thesis 7 – CEM in Online Private Shopping – Awareness
TweetAn individual goes through some steps during his journey of private shopping. Basic steps in chronological structure of customer experience management in private shopping site are examined with details, exemplified with testimonials and compared with foreign ones in following sections. … Okumaya devam et
Master Thesis 1 – Introduction to CEM in Online Private Shopping
TweetBir ay kadar önce jüriye sunup kabul edilmiş olan tezimi, bölüm bölüm bloguma koymaya karar verdim. Teşekkür ve özet bölümlerini sona saklayıp CEM’in ve Private Shopping’in günümüzdeki önemini ve neden bu konuyu seçtiğimi anlatan “Introduction” bölümü ve o bölümde kullandığım … Okumaya devam et